Totem Origin Let's talk ↳
Totem Origin · Barcelona

More customers, fewer hours of admin

Websites, assistants and custom tools for businesses that want to grow without the hassle. Scroll down and see what you gain.

01 · Get found

Get found and get chosen

Your next customer is looking for you on their phone. If your website is slow, confusing or missing, they go to the competition.

02 · Always there

No one goes without an answer

Opening hours, prices, availability: an assistant answers the usual questions, day and night, while you look after the people in front of you.

03 · Always at hand

On your customers' phones

Your business one tap away, with nothing to download from any app store, even without signal.

04 · A full diary

Bookings without picking up the phone

Your customers book and pay on their own, at any hour. And with payment up front, fewer no-shows.

05 · Time back

Win back the lost hours

Invoices, emails, reminders and spreadsheets that take care of themselves. The repetitive work goes to the machines; what matters stays with you.

06 · Customers who come back

Back again, and again

A returning customer is worth more than a new one. Reward the ones who come back and have a way to reach them.

This is what you gain

Now, the specifics

Exactly what we do, with examples from businesses like yours. Keep scrolling.

Services

What we do for your business

Everything tailored to your business. We explain it without jargon and leave it up and running.

Websites

Websites that work

“We're going to the trade fair and have nowhere to send the people who are interested.”

One page focused on one thing. Everything on it leads to a single button: ask for information, sign up or book. And every lead reaches you instantly.

For example

  • A new product line, with its video and a button to request a demo.
  • The page for your trade-fair stand, with appointments to visit it.

How it works

  1. They see your ad or your QR code
  2. They land on a page made for it
  3. They leave their details
  4. You're notified instantly
Industrial Fair · Hall 4 Come and see the new packaging line

Book your demo at the stand and we'll show you the machine running.

“Every website in our sector looks the same.”

A world of its own that you travel through as you scroll, with scenes and images generated for your brand. For launching something that has to make an impression.

For example

  • The launch of a brand or a flagship product.
  • Presenting a company to investors or major clients.

How it works

  1. We choose a world for your brand
  2. We generate its scenes
  3. We join them into a video
  4. Visitors travel through it as they scroll
You're inside one

“People look us up on Google and find a ten-year-old website that doesn't say what we make.”

Several pages covering what you do, your products or services, who you are and how to get in touch. Fast, clear on mobile and ready for Google to find you.

For example

  • A manufacturer with its technical catalogue and downloadable data sheets.
  • A service company with its sectors, its projects and a quote request form.

How it works

  1. They search for you on Google
  2. They see what you do
  3. They download the data sheet
  4. They ask for a quote

Websites we've made

Swipe to see more. They open in a new tab.

“Customers order spare parts by phone and email, and writing them down takes half the morning.”

Your catalogue for sale, with payments, shipping and stock. We build it on Shopify in your name and show you how to run it.

For example

  • Spare parts and consumables for repeat customers.
  • A shop for your own products, to sell to consumers too.

How it works

  1. They choose and buy
  2. They pay by card or Bizum
  3. You prepare the order
  4. It arrives with tracking
Spare parts · Ref. RD-62046204 ball bearing

In stock: 340 units · Ships in 24 h

Payment by card or Bizum. The order reaches your email and your dashboard.

Artificial intelligence and automation

Work that does itself

“Half the team spends the morning answering the same things: lead times, stock, where's my order.”

An assistant on your website that answers with your company's own information: catalogue, lead times, terms. It collects the customer's details and, if it doesn't know something, hands the conversation to a person.

For example

  • A distributor that serves customers out of hours and leaves the order logged.
  • A repair shop that gives prices at eleven at night and books the appointment.

How it works

  1. The customer asks
  2. It searches your information
  3. It answers instantly
  4. If it doesn't know, a person takes over

Do you have 500 units of ref. A-220 for Thursday?

Yes: there are 620 in the warehouse. I'll reserve 500 and they ship on Wednesday. Which address should we send them to?

“Every morning someone opens twenty order emails and types them into the system by hand.”

An agent reads what comes in, understands what's being asked, logs it in the right place and flags what's urgent. It prepares the work; the decision is still made by a person.

For example

  • Orders that arrive by email and end up neatly in the spreadsheet or the ERP.
  • Customer issues sorted by severity, with the reply ready.

How it works

  1. An order arrives by email
  2. The agent reads it
  3. It pulls out references and quantities
  4. It logs them in your spreadsheet or ERP
  5. A person approves it
Email · 07:42Urgent order

We need 500 units of ref. A-220 for Thursday. Thanks. — Talleres Rius

→
CustomerRef.QtyDueStatus
Metal BaixB-110120MonChecked
Talleres RiusA-220500ThuUrgent

“We copy supplier invoice details by hand into three different places.”

We connect the tools you already use (email, spreadsheets, invoicing, calendar) so data flows from one to another without copying and pasting.

For example

  • Every supplier invoice is filed in its folder and logged under expenses.
  • When stock drops below the minimum, the buyer gets an alert.

How it works

  1. The invoice arrives
  2. It's filed in its folder
  3. Amount and supplier are read
  4. It's logged under expenses
  5. If something doesn't add up, you're alerted

8 hours a month nobody spends copying data

The maths: 120 invoices × 4 minutes each = 480 minutes. The 4 minutes are an estimate: open, save and log in two places.

Dashboards and apps

Your company, in one place

“Orders are in one Excel file, customers in another and issues in everyone's WhatsApp.”

A private page with everything that runs your day-to-day. Everyone logs in with their own account and sees what's theirs, and anything important raises an alert on its own. It's what we use ourselves every day.

For example

  • Orders, quotes and customers for a service company.
  • Maintenance issues with who's handling them and when they were closed.

How it works

  1. Data scattered everywhere
  2. We move it into the dashboard
  3. Everything in one place
  4. Everyone sees their own
  5. What matters raises an alert
14open3urgent92%on time
  • Talleres Rius 500 × A-220Thursday
  • Metal Baix 120 × B-110Monday
  • Envases Garbí 60 × C-018Tuesday
  • Line 2 Conveyor sensorOpen
  • Forklift 3 Annual serviceScheduled
  • Customer Rius Damaged boxResolved
  • Talleres Rius 38 orders this yearRegular
  • Envases Garbí First orderNew
  • Metal Baix No orders in 3 monthsCall

“We pay for one invoicing program and another for the warehouse, and they don't talk to each other.”

The management dashboard, connected to your invoicing, warehouse, shop or email software. It reads from them and writes to them, so nothing is entered twice.

For example

  • An order in the dashboard that creates its invoice and deducts the stock.
  • Online shop sales, up to date in the dashboard without lifting a finger.

How it works

  1. Your invoicing
  2. We connect it
  3. The dashboard reads and writes
  4. Nothing is entered twice
InvoicingInvoice no. 1204
Your dashboardOrders today: 7
WarehouseStock A-220: 620

One order, entered once: the dashboard creates the invoice and deducts the stock.

“The software we use doesn't do what we need, and every change costs a fortune.”

Together with you, we design the tool that replaces the one that isn't working for you, following the way you work, and we take care of moving all the data across.

For example

  • Running a workshop: work orders, parts, hours and invoices.
  • A production planning program built your way.

How it works

  1. We sit down with the team
  2. We map out your process
  3. We build it in phases
  4. We move the data across
  5. It goes live without stopping work

One or two sessions with the people who use today's software: what they do, what's surplus and what's missing.

“Our technicians fill in job sheets on paper and the office finds out three days later.”

A mobile app that installs from a link, without going through any app store. It works without signal and sends whatever is pending as soon as it's back.

For example

  • Maintenance job sheets with photos and the customer's signature.
  • Each shift's quality-control checklist, on the factory-floor tablet.

How it works

  1. The technician fills in the job sheet
  2. Photos and the customer's signature
  3. No signal? It's saved
  4. When signal returns, it sends itself
  5. The office sees it and invoices
Job sheet no. 318 · Maintenance Line 2 compressor

Filter change and pressure check. 1 h 20 min.

Customer-facing

Customers who book and come back

“The lorries all arrive at once and the loading bay gets jammed.”

Your customers see the free slots, pick one and, if you like, pay or leave a deposit. You see everything in a dashboard, with automatic reminders.

For example

  • Loading and unloading slots at the bay.
  • Places on a training course, or group tables at a restaurant with a deposit.

How it works

  1. They see the free slots
  2. They pick one
  3. They pay or leave a deposit
  4. It shows up in your dashboard
  5. Automatic reminder
Bay 2 · Thursday

Tap a free time.

Your dashboard · Thursday
  • 8:00 Transportes Vallès
  • 10:00 Logística Prat
  • 13:00 Grupo Llobregat

“We sell to installers and we don't know which ones come back.”

Every purchase adds stamps or points on the customer's phone, with nothing to download. A full card earns a reward, and you know who comes back and, with their permission, can get in touch.

For example

  • A manufacturer that rewards its installers with a QR code in every box.
  • A café where the tenth coffee is on the house.

How it works

  1. Scan the QR code
  2. Collect a stamp
  3. Full card, reward
  4. Come back
  5. You know who comes back
Installers' club8 purchases, 1 gift
And afterwards

We keep it running

“Someone built our website and nobody knows how to change it.”

Hosting, domain, backups, security and small changes every month. Agents and automations are monitored: if something breaks, we fix it before you notice.

For example

  • Changing a text, a price or a photo without having to ask for a quote.
  • Knowing every month that everything is still running.

How it works

  1. Security and backups
  2. We monitor it
  3. If it breaks, we fix it
  4. Your monthly changes
  • Website Up · 99.9% this month
  • Backup Done last night at 3:00
  • Orders agent 214 emails read this month
  • Certificate Renews itself in 12 days
  • Monthly changes 2 of 2 done

If it can be solved with a website, an assistant, a dashboard or an automation, we'll do it. And if it isn't for us, we'll tell you.

Keep scrolling
About us

from here, with drive

We're Dioni, Natalia and Alex: three young people living the Barcelona dream. No glass offices, no middlemen: you talk to us directly.

  • Dionidesigns and builds what you see.
  • Natalialistens to what you need and makes it concrete.
  • Alex organises and structures.
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